Payments, bond and cancellations

Payment instructions

There are two payment options: an electronic transfer (EFT) to our bank account or by charging your credit card. There is no cost for an EFT payment but for credit cards, a service fee of 2.5% applies for domestic cards (and 3.5% for international cards).

(i) EFT payment

If transferring your payment to our bank account, please use the reference: <Last Name>_<Arrival Date>. For example, Einstein_21Jan2021. Please immediately email a copy of your bank transfer so we can confirm your booking. 

 

Dantosa’s bank account details for an EFT payment are:

Bank: NAB

Account name: Derek Young

BSB: 082401

Account number: 130557368

 

Please email confirmation of your transfers for our records. Thank you.

 

(ii) Credit card payment

If you wish to pay by credit card, please email or call us with the following credit card details:

• Full name on the credit card

• Indicate Mastercard or Visa or American Express

• Credit card number

• Expiry date

• Security number (3 digit number on reverse side of your card)

• Your Postcode or Zipcode for the billing address of the card

• Mobile phone number of card holder

Please note, a service fee of 2.5% applies for domestic credit cards (and 3.5% for international cards).

 

Bond requirements

 

For all bookings, we require a security bond of up to $1,500 (an Exclusive booking). A smaller amounts maybe requested if you booked Dantosa House or Dantosa Cottage.

 

Closer to your booking, we will contact you to request payment of the security bond using your credit card. Your credit card will be pre-authorised for an amount of up to $1,500.

 

No charge is made to your credit card account at this stage. In the unlikely event of damages occurring, we would notify you and charge your credit card for required compensation. Please note, damages are charged at the rate of full replacement of the same item, or a similar item where the exact replacement is not available. Evidence of any damage will be provided where practicable.

 
 

Cancellations

In the event that a guest cancels their booking, we are unable to refund their deposit. If a final payment is not provided by the due date, we will contact the guest with a reminder. If the guest does not confirm their booking and make the final payment, then we will assume that the booking has been cancelled and open the property for other bookings. The deposit will be retained.

 

In consideration of the current COVID-19 pandemic (starting March 2020), we have created an Extenuating Circumstances (EC) policy. Whilst we are not in a position to offer refunds, should travel be restricted due to government regulations or an “Act of God” either of which have demonstrably impacted guests, we will allow guests to transfer their credit to a future booking date.

 

Our aim is to be reasonable to all parties when applying our EC policy. Please note Dantosa's management is the final arbiter of for determining the final credit amount and transferred booking dates.

Please note discounts and special offers that apply to a booking may not necessarily be transferred to future dates, although we will do our very best to extend them. Dates such as public holidays or peak school holiday periods will not include these discounts or special offers (e.g. Easter, October Labor Day holiday, Christmas and New Year’s Eve periods).  

 
 
 
 

If you've enjoyed the photos shown on this page, then you may like to know who took them


Wes Walker is an amazing drone and still photographer and is one of our local Blue Mountain heroes. He is one of several professional photographers Dantosa uses to capture the beauty and splendour of our property and the people on it. 

 

Wes is available for photo shoots for Dantosa guests, whether it be for family portraits, reunions or special events. If you'd like to know more about Wes and see his work, click here. Let us know if you'd like Wes to capture moments of your Dantosa stay and we can arrange the session, or contact him directly.

Wes Walker logo.jpg